Returns

Whether it’s the wrong size, faulty, or you just don’t like it, returning an item is easy and we can exchange or refund you.

 

Item's must be returned to us within 14 days of purchase and in original condition (tried on of course, but not worn or washed and with tags still intact).

 

Fill in the Returns Form that you can download here (print the document and include your order number on the form).

 

Slip the item(s) and Return Form back into the original packaging (less plastic waste).

 

Return postage is not covered so please be careful when selecting your products and ensure you have a tracking number if returning an item to us.  

 

Your refund will be processed in the same payment method as the purchase within 5-10 business days upon receipt of the garment. Product must be in resalable condition.

 

sale events or items on sale

please note that there is no refund for sale items or items purchased during a sale event however you will receive an e-gift card. if you wish to exchange an item bought during a sale, please include a pre-paid satchel in with the item you are returning.  Unfortunately we can not guarantee that your preferred exchange item will be in stock. 

 

If you have any further questions about our Returns process, please contact us at sales@solothestaple.com

  

International Returns (outside of australia)

Please note that we offer a refund or e-gift card for all International returns. We do not offer exchanges.

To return an item, please fill in the Returns Form that you can download here (print the document and include your order number on the form).

Slip the item(s) and Return Form back into the original packaging.

Return postage is not covered so please be careful when selecting your products. You must include tracking and provide us with a tracking number.

 

Can any item be returned?

Yes, provided:

It’s returned to us within 14 days of purchase.

It’s in its original condition with all the tags still attached.

(tried on of course, but not worn, soiled, fragranced or washed)

Water bottles and towels cannot be returned for hygiene reasons.

  

My item is faulty, what do I do?

We are so sorry to hear this - let's get this resolved as quickly as possible. You can reach out to our friendly Customer Service Team via email sales@solothestaple.com. Make sure you have your order number, email address and preferred outcome on hand ready to help us provide you with a quick resolution.