FAQs

Our sustainability and ethical focus 

Opting for a more considered approach to our Australian designed and owned label, sōlo design and produce a single seasonless collection, slowly releasing piece by piece throughout the year.

We consciously design staple pieces that are not trend- or season-specific, focusing on high quality, not quantity. Slow and purposeful fashion is incredibly important to sōlo and will continue to make up a large part of our label’s structure and growth moving forward.    

Our pieces are manufactured in factories that adhere to international standards and are BSCI compliant, meaning that the people who make our pieces work in safe and fair conditions in respect of social, environmental and ethical international quality standards.

Where is sōlo the staple located?

We are based in Adelaide, Australia. All online orders are shipped out of our warehouse in Adelaide. 

What is your pre-order process?

Pre-orders are dispatched by the date provided on the product page. Please note that you are fully charged using your payment method of choice at the time of placing your order. 

 Where can I find information about shipping? 

We ship internationally out of Australia twice per week using DHL Express which takes between 4 - 7 days to arrive. 
For information about shipping, view our Shipping page here.

How can I return?

For information on how to return, view our Returns page here.

I don't want to miss out again as I know sōlo doesn't restock. How do I sign up to sōlo alters? 
Just sign up here and we'll email you to let you know new limited release dates and give you early access to sales.

Which currency is used on this site?

All prices indicated are in AUD and will transact in AUD at the checkout


Will I have to pay duties and taxes on my international order? 

Depending on the destination country, you may be required to pay duties and taxes on your order. This is determined and applied by your local customs. Any additional duties, foreign taxes or other fees must be paid by the customer. Please get in touch with your local customs office for further information regarding duties and taxes.